How To Clear Voicemail Notification On Panasonic Phone

How do I turn off the message "New Voice Mail. Press VM"?

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Customer

How do I turn off the message "New Voice Mail. Press VM"?

Byron Narciso

Panasonic Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Panasonic nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let's get started! :)

I'm available to chat now. Please let me know that you are ready by posting a response. I'll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don't catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Customer

Byron Narciso

Panasonic Expert

Hello Thomas and welcome to Experthelp , I'm happy to help you here. May I know the model number of your Panasonic phone.

Customer

Byron Narciso

Panasonic Expert

Thank you. Just to confirm are you trying to turn off or deactivate the built in answering machine of your cordless phone?

Customer

nO. tRYING TO TURN OFF THE MESSAGE ADDED ONCE A COUPLD OF MONTHS AGO BY att FOR THEIR
VIOCE MAIL SYSTEM. TWO DIFFERENT TIMES ATT HAS TRIED TO CHECK THEIR SYSTEMS, AND INSIST THAT THEY HAVE REMOVED ALL OF THEIR MESSAGES, YET MY PHONE SCREEN SAYS ALMOST ALWAYS "NEW VIIOCE MAIL. pRESS VM" EVEN WHEN THERE IS NO MESSAGE FROM ATT OR FROM MY BUILT-IN PANASONIC PHONE. AND MULTIPLE SHORT BURSTS OF DIAL TONE COME ON WHEN I TURN ON THE PHONE--AS IF TELLING ME THERE IS A VOICE MAIL--BUT THERE IS NONE.

Byron Narciso

Panasonic Expert

Ok but do you still have an active voice mail subscription to AT&T?

Customer

NO. OF COURSE NOT. THAT IS WHY I HAVE TWICE ASKED THEM TO CHECK AND BE SURE THEY HAVE REMOVED EVERYTHING OF THEIRS. I ONLY ADDED THEIR SERVICE FOR A SHORT TIME WHEN I COULD NOT GET THE PANASONIC SYSTEM TO WORK--THEN CANCELED AND REMOVED THE ATT SERVICE ONCE PANASONIC WAS AGAIN WORKING.

Byron Narciso

Panasonic Expert

OK. Try pressing the MENU # 332 tel me if you;; have an option for VM tone detection

Customer

To start I had to hold # for 5 seconds to get rid of the voice mail, press vm, message. Then I get the screen message VM detection with OFF highlighted.

Byron Narciso

Panasonic Expert

OK. Do you still have the new Voicemal message on your screen?

Customer

Yes, and the ,multiple short bursts of dial tone suggesting a voice mail is present--but none is present.

Byron Narciso

Panasonic Expert

If you are seeing a message on the screen of your cordless handsets that you have a new "Voice mail", then that should mean that you DO still have the AT&T Voice Mail system answering your calls and storing the messages there and not on your phone. The VM tones that your hearing only means the voicemail is still activated by ATT

Customer

I started by telling you that ATT twice, including today, has checked and says none of their system or messages remains on my modem or phone. They insist it is all from the Panasonic system.

Byron Narciso

Panasonic Expert

It is very odd that you'll get a VM tones and new Voicemail if its already deactivated from their end.

I apologize I won't be able to offer you the most helpful answer on this issue but I will escalate your question so that it will be taken care of an another expert who can assist on Panasonic. You will be notified via email when a new Expert contacts you for continued support for your issue.

Customer

That is not a satisfactory resolution for the payment I have made to you.

Byron Narciso

Panasonic Expert

I apologized but I'll opt out and will endorse this question to another Panasonic Expert to better assist you and get a second opinion.

Customer

Do you opt out of requiring payment when you advertize 100% satisfaction of return of money?

Byron Narciso

Panasonic Expert

If you are not willing to wait for another Expert to take over. Please let me know and I'll process the refund request.

Customer

I am willing to wait for another Expert, but not very happy about it.

Byron Narciso

Panasonic Expert

Thank you. You will be notified via email when a new Expert contacts you for continued support for your issue.

Abe Pastor

Panasonic Expert

Hello and welcome to ExpertHelp.com! My name is Abe Pastor and I'm going to do everything in my power to answer your question to your full satisfaction!

Abe Pastor

Panasonic Expert

On most Panasonic phones the VM indicator has become a common issue. The indicator lights up even without a VM on a KX-TGD223 model, please try to do these steps:

NOTE: If the handset still indicate there are new messages, turn it off by pressing and holding # until the handset beeps.

Press and hold FIND/LOCATOR (#3 on picture below)on the base for five seconds.
Note: The handsets connected to the base will start to beep, however, keep pressing for five seconds.
A beep sounds and the message alert tone is reset.

Make sure to turn off the Answering System. Press ANSWER ON/OFF (#5 on the picture)to turn off the answering system.

Please let me know if the problem has been resolved. Thanks.

Customer

Not satisfying. Short bursts of dial tone followd by continuous tone still htere. After using phone and hanging up the Voice Mail message reappears--it does stay away once # is held down until handset beeps, but it comes back as soon as the phone is usewd again, so still must be removed repeatedly and dial tone still signals a VM is waiting! The problem is not really resolved.

Abe Pastor

Panasonic Expert

Try to reset the Unit and deregister the handsets. You may need to set it up/register again after resetting. This could solve the problem this time.

To deregister a handset, follow this procedure;
1. On the handset press [MENU]
2. Press the [▲] or the [▼] button to select "Initial setting" then press [OK]
3. Press the [▲] or the [▼] button to select "Registration" then press [OK]
4. Press the [▲] or the [▼] button to select "Deregistration" then press [OK]
5. Press [3] [3] [5] then press [OK]
6. Select the handset(s) you want to deregister by pressing the desired handset number [1] to [6] then press[OK]. The selected handset number(s) flashes. To undo a selection, press the handset number again. The number stops flashing.
7. Press the [▲] or the [▼] button to select "Yes" then press [OK]
8. Press [OFF]

You can take out the batteries from the Handset/s and unplug the base unit from the power at approximately 20 minutes. Once its done, place back batteries and bluc in the Base unit and continue registering the Handset/s.

To register a handset, follow this procedure;
1. On the handset: press [MENU]
2. Press the [▲] or the [▼] button to select "Initial setting" then press [OK]
3. Press the [▲] or the [▼] button to select "Registration" then press [OK]
4. Press the [▲] or the [▼] button to select "HS Registration" then press [OK]
5. On the base unit: Press and hold [LOCATOR] for approx. 5 seconds. (No registration tone)

Note: If all registered handsets start ringing, press the same button to stop. Then repeat this step.

IMPORTANT: The next step must be completed within 90 seconds.
6. On the Handset: Press [OK], then wait until a long beep sounds.

Note: While registering, "Base in registering mode" is displayed on all registered handsets.

7. Once registered and phone is usable, check if you still get that VM waiting alert.

Let me know if this helps. Thanks.

Featured Panasonic Expert

Byron Narciso
Panasonic Expert

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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